Terms of service

Last updated: 2026 — 2026-09-14

Template to be reviewed by legal counsel. Governing law and refund terms marked [TO COMPLETE].

By using Creavela (operated by NexAxis) you agree to these terms.

The service

Creavela builds and operates a branded online store for you: product sourcing, storefront, payments and order handling. You bring the audience and the brand.

Pricing

Plans are paid up front as a one-time payment. There is no free tier. Amounts are shown before payment.

One store per account

Each email address may hold a single store.

Fulfilment

Products are fulfilled by our sourcing partners. Delivery times depend on the partner and destination.

Refunds & governing law

[TO COMPLETE — refund policy and governing law].

Who may open an account

You must be 18 or older and able to enter a contract. You are responsible for what happens under your account, including keeping your password to yourself.

What you owe us

Plans are a one-time payment, taken before work begins. There is no free tier. The plan buys the construction of your store and continued operation of the platform under it.

What we owe you

A working, published storefront with the catalogue agreed with you, payment processing, order transmission to fulfilment partners, and the tracking of those orders. We do not promise sales, traffic, or any level of revenue, and any figure shown on this site is an illustration, never a forecast.

Prices, margins and changes

Catalogue prices are built from supplier cost plus the platform margin. You may add your own markup within the ceiling shown in your dashboard. We may change platform margins or supplier partners; changes apply to future orders, never retroactively to orders already placed.

Content you publish

You are responsible for the brand, images and text you provide, and you confirm you have the right to use them. We may remove content that is unlawful, infringing, or that would put the fulfilment partners in breach of their own rules.

Suspension and termination

You can stop using the service at any time. We may suspend an account for fraud, chargeback abuse, unlawful content, or non-payment. [TO COMPLETE — notice period and what happens to a store on termination].

Liability

We are liable for our own failures to perform. We are not liable for supplier delays, carrier losses, customs decisions, or the commercial success of a store. Nothing here limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms. The revision date at the top always reflects the current version, and material changes are announced to account holders by email before they take effect.

← Back to home